Your Privacy Matters

1. Overview

PropertyTeams.com.au Pty Ltd respects your privacy and is committed to handling personal information responsibly and transparently. This policy applies to information collected through our website, enquiry forms, emails, phone calls, SMS, job requests and maintenance coordination activities.

We aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where those laws apply to our business.

2. Personal Information We May Collect

Depending on your dealings with us, we may collect information such as:

• name, business name, agency name and role;
• email address, phone number and postal address;
• property address and maintenance request details;
• tenant, owner, agent or trade contact details needed to coordinate a job;
• photos, documents, invoices, quotes or job notes provided to us;
• website enquiry details, SMS messages, emails and other communications; and
• basic website usage information such as device, browser and page interaction data.

3. How We Collect Information

We may collect personal information directly from you when you contact us, complete a form, email us, call us, send us an SMS or request a service.

We may also receive information from property managers, sales agents, tenants, owners, trades, contractors, suppliers, software platforms, or other people involved in managing a property maintenance job.

4. How We Use Personal Information

We use personal information for practical business and service reasons, including to:

• respond to enquiries and provide quotes or information;
• coordinate property maintenance jobs and related services;
• communicate with agents, tenants, owners, trades and suppliers;
• book appointments, arrange access and manage job updates;
• prepare invoices, quotes, reports and job records;
• improve our services, website and internal systems;
• meet legal, accounting, insurance, safety and compliance obligations; and
• protect our business, customers, workers and service providers.

5. When We May Share Information

We may share personal information where it is reasonably needed to provide or manage our services. This may include sharing relevant information with property managers, sales agents, tenants, owners, trades, contractors, suppliers, IT providers, payment/accounting providers, insurers and professional advisers.

We do not sell personal information. We only provide information to third parties where needed for our business operations, where you would reasonably expect it, where we have consent, or where required or authorised by law.

6. Photos, Job Files and Property Information

Because our services relate to property maintenance, we may receive or store photos, job notes, work orders, quotes, invoices and other documents connected to a property. We use this information to assess, quote, complete, record and communicate about maintenance work.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This may include access controls, password protection, secure systems, staff procedures and limiting access to information where appropriate.

No website, email or electronic storage system can be guaranteed to be completely secure. If we become aware of a data breach requiring notification, we will take steps consistent with applicable Australian privacy obligations.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to help the website function, understand general usage and improve user experience. You can usually adjust cookie settings through your browser.

9. Accessing or Correcting Your Information

You may contact us to ask for access to personal information we hold about you, or to request that we correct information you believe is inaccurate, incomplete or out of date. We may need to verify your identity before responding.

10. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

11. Contact Details